It depends on where you are. Orders processed in the UK will take 4-6 weeks to arrive. Overseas deliveries can take anywhere from 4-8 weeks, however this may differ depending on the country of delivery.

Delivery details will be provided in your confirmation email.

Yes, we do complimentary shipping across the world.

We offer various shipping methods, including standard shipping and expedited options. The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs.

Yes, we want you to be completely satisfied with your purchase. We accept returns and exchanges within 14 days of delivery provided the item is in the original condition and packaging with the security tags affixed.

Kindly note that MIIKOYA does not accept exchanges or refunds on any earrings or bespoke pieces.

Please review our Return Policy on our website for detailed instructions on how to proceed.

For hygiene reasons, we cannot accept returns or exchanges on earrings. Additionally, any customised or bespoke pieces made specifically for you may have limited or no return options, depending on the circumstances.

Please refer to our Return Policy for more information.

Once we receive your returned item, it usually takes 10 business days to process the return and issue a refund or initiate an exchange. However, please note that the refund processing time may vary depending on your payment method.

Absolutely! We offer a bespoke service where you can work with our skilled artisans to create a unique, personalised piece. Please contact our Client Care team or visit our Bespoke section on the website for more information.

The time required for a bespoke piece varies depending on the complexity of the design and the availability of materials. Typically, the process takes 6-8 weeks from initial consultation to the final creation of the piece. Our team will provide you with a more accurate timeline during the consultation.

During the design phase, we can accommodate certain changes to the bespoke order. However, once the design is finalised and production has started, modifications can not be possible. We strive to ensure that you are fully satisfied with the design before proceeding to production.

Please consult our Size Guides page to help you find the perfect fit for your MIIKOYA jewellery pieces.

To prevent damage to your precious MIIKOYA jewellery, follow these recommendations:

• Remove jewellery before engaging in activities that may cause damage.
• Avoid contact with cosmetics or household products.
• Store jewellery in a dedicated case or compartment to prevent knots and damage.

Here are some tips to keep your MIIKOYA jewellery in pristine condition:

• Regularly check the clasp and components.
• Clean jewellery using warm soapy water for most pieces (excluding certain gemstones).
• For specialised cleaning needs, consult a MIIKOYA specialist.

Yes, MIIKOYA offers a ring size conversion chart to help you determine the correct ring size for your purchase. Please refer to our Size Guides page for more information.

Yes, ordering on MIIKOYA's website is safe and secure. We utilise industry-standard encryption technology to protect your personal and financial information during the checkout process.

To place an order on our website, simply browse our collection, select your desired items, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.

MIIKOYA accepts various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. You can choose the option that best suits your preferences at checkout.

At this time, MIIKOYA does not offer a finance plan. However, we provide various payment options to make your purchase more convenient.

Buying an engagement ring online from MIIKOYA is simple. Browse our engagement ring collection, select your desired style and specifications, and proceed with the purchase. If you would like a Bespoke product please go to our Bespoke page for more information.

Yes, you can insure your MIIKOYA jewellery through various insurance providers. We recommend contacting your insurance agent to discuss coverage options for your valuable pieces.

MIIKOYA primarily specialises in fine jewellery for adults. While some pieces may be suitable for older children or teenagers, we do not have a specific collection designed exclusively for children at this time.

Yes, MIIKOYA jewellery is available for purchase in the UK or any other country through our website

Yes, we offer a warranty on manufacturing defects for a specified period of 14 days. The warranty details may vary depending on the product. Please refer to the specific product page or contact our Client Care team for more information.

Please visit the Contact Us page on our website for the relevant contact information. We strive to respond to all inquiries within 48 business hours.